Frequently Asked Questions
Hey Blu helps you take care of your mental health and wellbeing through the app. Depending on your plan, you may be able to access session support, use 8-Minute Connect, view your session history, and access self-guided resources.
Hey Blu is based in Singapore and supports users through virtual services. Our team works with members and partners in different locations.
For questions about your account, available services, payments, subscriptions, or technical issues, open Support in the app or email [email protected]. Our team will respond as soon as possible.
Some services depend on your plan, company, school, subscription, or available credits. If a service is not included for your account, it will not appear in the app.
Hey Blu services in the app are provided virtually. Sessions happen through the app unless your organization has arranged something different with Hey Blu.
Session availability and cost depend on your plan, company, school, subscription, or service package. If Booking is included for your account, you can start from Book a Session in the app. If you do not see Book a Session, Booking is not currently available for your account.
8-Minute Connect is a short wellbeing call for quick support. Availability depends on your plan, service package, and available credits.
